Data Sheets Telephone Banking System (164 KB PDF)

Euronet Telephone Banking Solution

Euronet Telephone Banking interactive voice response (IVR) system offers the customer direct access to account information and transaction processing using a touch-tone or wireless telephone. Euronet Telephone Banking provides a convenient home banking service 24 hours a day, 7 days a week. It handles customers' calls with a professionally recorded voice, prompts the caller by describing available services and information, and then provides the requested information. No longer are bank personnel burdened answering routine customer questions. If a customer does require personal assistance during regular business hours, the call can be quickly transferred to a customer service representative.

Banking by telephone remains a popular trend and is a major consideration for banks wishing to position themselves as leaders in their market space. Euronet Telephone Banking offers technology that is flexible, dependable and cost effective. It also offers banks the option of running Telephone Banking as well as other Euronet solutions (ATM, POS, credit card, Internet banking) as a multiple module facility within a single, unified processing environment. This arrangement allows the banks to realize significant cost and time efficiencies through the sharing of computer and communication equipment, as well as the elimination of duplicate expenses in the areas of technical training and equipment maintenance.

Benefits

• Fully integrated with Euronet's ITM
• Multilingual
• Multicurrency
• Cost-effective
• Easy to implement
• Provides an accurate reflection of account balances as transactions occur
• Increases customer loyalty, customer service and satisfaction
• Eliminates the need for customers to wait for an operator and improves bank resource allocation
• Provides automated marketing of bank products and services and improves employee efficiency

Features & Functions

• Automated responses to routine customer inquires, the ability to transfer funds and an opportunity to promote new products and services
• Customers can access deposit account balances, retrieve transaction information on deposit accounts, checks paid, debits and credits
• Transfer funds between deposit account
• Place stop payment orders
• Checking/current account balances
• Inquiry on specific checks and stop payment request on a check
• Loan account inquiry and loan payment information
• Check rates and yields
• Check order requests
• Statement request (reprint)
• Voice messages from customers
• Support multiple languages and currencies
• PIN change
• Card activation
• Hot card blocking
• Check copy request

Operating System Platform